Cooling-off periods for consumers don’t work: study

When customers are offered a “cooling off” period, they don’t change their minds, even when the alternative is considered subjectively better, our research finds.

• The Conversation

We also found that some consumers (around 30%) only responded when contacted by the seller and asked if they would still like to opt in.

Under current Australian consumer law, Australians have a…

• Cooling-off periods for…